Frequently Asked Questions (FAQ)
Welcome to the Broojik Green FAQ page! Here, we answer the most common questions about our crossbody bags, shopping experience, shipping, returns, product care, and more. If you don’t find the answer you’re looking for, feel free to email us anytime at connect@broojikgreen.com.
1. What types of crossbody bags do you offer?
At Broojik Green, we specialize in stylish, functional, and versatile crossbody bags made from high-quality materials. Our collections include leather, vegan leather, canvas, and minimalist designs for both casual and formal occasions. Whether you’re looking for everyday wear, travel convenience, or a statement accessory, we have something to suit your needs.
2. How do I place an order?
Placing an order is easy. Browse our collection on www.broojikgreen.com, choose your favorite crossbody bag, and click “Add to Cart.” When you’re ready, proceed to checkout and enter your shipping and payment information to complete your purchase securely.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. All payments are processed securely using industry-standard encryption.
4. How long does shipping take?
Most orders are processed within 1-3 business days. Standard delivery typically takes 5-10 business days within the U.S. and 10-20 business days for international orders. For more details, please refer to our Shipping Policy.
5. Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with tracking information. You can use the tracking link to monitor your delivery status.
6. What is your return and exchange policy?
We offer hassle-free returns and exchanges within 30 days of receiving your order. The item must be unused, with tags attached, and in its original packaging. If you receive a damaged or incorrect product, please contact us right away at connect@broojikgreen.com so we can assist you promptly.
7. Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and delivery times may vary depending on your location. Any customs duties or import taxes are the responsibility of the customer.
8. How do I care for my crossbody bag?
To maintain the quality of your bag, wipe it with a soft cloth and avoid prolonged exposure to direct sunlight or moisture. For leather and faux leather products, use a gentle leather cleaner or conditioner occasionally.
9. Can I cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it upon request. Please email us as soon as possible at connect@broojikgreen.com with your order number and request.
10. Still have questions?
Our friendly customer support team is here to help! Contact us at connect@broojikgreen.com and we’ll respond within 24-48 hours.